Application Engineer

Company Description

Simco-Ion has been in the static control business since 1936, and its longevity speaks to its success at improving safety, increasing efficiency, and lowering overall customer costs. At the forefront of the static control industry for over 80 years, today, Simco-Ion is a global enterprise with vast intellectual property and resources. When working at Simco-Ion, you will be empowered in an environment that encourages open communication and big ideas, competitive pay for your performance, comprehensive benefits, and opportunities to make an impact.

ITW is a Fortune 200 Manufacturing Company with fifty thousand employees worldwide. We are known for innovation, diversification, and excellent financial performance.

Electrostatics Division, part of the Test, Measurement, and Electronics segment is industry leading manufacturer and designer of static control devices for equipment makers and end users. Electrostatics division revenues are ~$250MM per year and it is headquartered in Hatfield, PA USA. The division has operations in the USA, Europe, China, and Asia, including nine manufacturing plants and xx employees. Electrostatics division brands include Simco-Ion, Eltex, Pillar Technologies, Teknek, Opto Diode, Vortec, Paxton, and AEGIS).

To learn more about the Simco-Ion, Industrial Group and what we do, please visit our website at: Simco-Ion and our corporate website at ITW

Job Description

Responsibilities:

Create product demand by providing technical solutions for customers across all market verticals. This role requires a combination of strategic thinking, market insight, cross-functional collaboration, and strong leadership skills to drive product success and meet customer needs effectively. Additionally, this role works closely with all departments (Engineering, Marketing, Sales, etc.) to effectively articulate, build and promote our value proposition. This is both a “hands-on” and strategic role, which will suit someone with a strong technical background, extensive customer-facing experience, and a “can do” attitude.

 Create technical content such as application notes and product test results and comparisons, to enhance marketing efforts. Represent Simco-Ion Industrial in Industry trade groups and at associated events. Collect and analyze information from customers to understand their business and technical needs for ionization. Develop technical proposals of how the organization’s products can meet customer needs and be integrated and implemented with the customer's existing systems and equipment. Develop and deliver technical presentations and respond to technical questions. Liaise with salespeople to ensure that products are configured, and installed according to customer needs. Respond to customer questions and troubleshoot, investigate, and resolve technical problems that arise during or after product installation. Train salespeople and customers on new products and/or product features. Travel within North America, approximately 30 % of the time.

Essential Duties:

• Communicate with customers and sales representatives using phone, voice mail, email, and other tools in order to fully understand customer’s application and solution requirements.
• Provide technical advice to customers and sales team to meet customer needs and assist in product selection, sizing, and configuration.
• Evaluate customer needs and develop proposals and presentations on how our product can meet those needs.
• Work with marketing to create technical PPTs, web content, white papers, articles, and application notes.
• Interact with customers to resolve technical problems regarding product installation or operation.
• Interact with the engineering group to further product troubleshooting efforts
• Travel to customer sites to evaluate customer needs and/or make technical presentation of Simco-Ion solutions.
• Provide product and application training to customers and sales representatives at the factory and/or by traveling to field locations.
• Keep current with technological and competitive developments.
• Participate in continuous improvement initiatives to improve customer satisfaction
• Represent Simco-Ion at various Industry events, including trade shows and technical organizations. .
• Regular attendance and the ability to follow all safety procedures.
• Ability to work independently with minimal supervision.
• Open to flexible working tasks & responsibilities to meet team needs.

*Marginal position functions that are not included among the essential duties and responsibilities in this position description are also requirements of this position.

Qualifications

• BS degree in Mechanical or Electrical Engineering.
• Knowledge of Microsoft Windows, Excel, PPT, Word.
• 2 years’ experience with specification and/or presentation of industrial instrumentation or electronic components for process improvement.
• Experience in an Engineering/Sales role is preferred.
• Experience in Salesforce CRM is preferred.

Additional Information

Physical Requirements & Work Environment

The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• While performing the duties of this job, the employee is regularly exposed to a lab environment including bending, lifting, and electrical safety.

• Ability to perform repetitive motion-type tasks regularly such as typing, using fingers and hands.

• The ability to wear safety personal protective gear as required.

• Ability to communicate with others to exchange information.

Our employees enjoy competitive, merit-based salaries plus excellent benefits including:

• Health and dental insurance
• Company Paid Life Insurance / Short and Long Term Disability
• 401K plan with generous company match
• Vacation, personal days and holidays
• Continuing education reimbursement program
• Flexible spending accounts

ITW Company Overview

ITW was built on innovation and the strength of new ideas. These values have helped us expand into multiple platforms in nearly 60 countries. But at each of our businesses, the independent entrepreneurial spirit and freedom to innovate remain strong. It’s the highly talented people at ITW businesses all over the world who drive our success through new products and customer-driven solutions. Together, we are ITW—a Fortune 200 company that has prospered for 100 years and changed the way people live and work, all over the world.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences, and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.