Application Development Analyst

Salesforce/OmniStudio Developer

As a Salesforce/OmniStudio(Vlocity) Developer you will be joining the team supporting and developing the Salesforce Experience Cloud applications in use by the International Health Delivery Services - Global team.

Your role, as part of an Agile Scrum team, will include ensuring the system is healthy and configuring & customising Salesforce to meet new business requirements.

You will join a global team that is going from strength to strength, designing and building solutions that are the driving force behind the growth of the business.

About You:

You’re the type of person that is always looking to learn and embrace existing and emerging integration capabilities/approaches.

You’re passionate about all things technology and keep up to date with the latest industry trends and products.

You’re the type of person that loves the challenge of solving complex technical problems by thinking outside the box.

A normal day looks like:

• Developing and documenting customised solutions leveraging OmniStudio components such as Omniscripts, Data Raptors and Integration Procedures to complement built-in Salesforce functionality

• Develop system integrations involving Salesforce.com web services (JSON, SOAP) and OmniStudio Data Raptors and Integration Procedures

• Managing daily support and maintenance of the Salesforce instance, and conduct long-term improvement operations to ensure function, health and compliance. This can include user management, report and dashboard creation, issue investigation.

• Analysing requirements to ensure information is complete and determine complexity. Ideally use out-of-the-box functionality - determine what different design options exist and highlight any compromises.

• Collaborating with other technology teams to facilitate interfaces between Salesforce and other systems.

• Communicating with business partners to set expectations and negotiate when needed, explain complex technical issues and produce technical documentation.

• Work with the Agile Team to ensure internal communication is maintained to ensure efficient operation.

• Ensuring that solutions adhere to Salesforce best practices and leverage standard functionality where possible.

• Ensuring any developed solutions are written to be maintainable, scalable, testable and deployable.

Ideally you will have experience with or have:

• Omnistudio developer with Omniscripts, Data Raptors and Integration Procedures

• Experience Cloud , Salesforce Service Cloud and/or Health Cloud

• Salesforce Administrator & declarative development - Workflow automation, Validations, Object Model, Security Model

• Apex, Triggers, Visualforce, Lightning Aura/LWC

• Calling external REST/SOAP APIs and web services from Salesforce

• UI development: .js, .css, Bootstrap

• Copado , VS Code, JIRA/ADO

• Would be useful to have knowledge of other object oriented development language(s) such as Java

• SQL Scripting

• Agile development methodologies (such as SAFe)

• Exceptional English verbal, written and interpersonal skills

• At least one of

  • Certified Salesforce Administrator

  • Certified Platform App Builder

  • Certified Platform Developer I

  • Certified Omnistudio Developer

It would be great if you have:

• Bachelor’s degree in Computer Science or a related discipline

• 1+ years as a Salesforce Administrator with declarative development - Process Builders, Workflow, Validations, Object Model, Security

• Certified Platform Developer II and above

• Certified OmniStudio Consultant

• Certified Copado Fundamentals I and II

• Experience with Salesforce DevOps tools such as Copado, Git, SFDX

• Experience with Health Cloud

• Experience with SmartComms

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.