Job Summary
Where You’ll Make a Difference
- Manage inbound queries from IFF employees via the Ticket Service System
- Provide consistent and accurate support using the HR knowledge base
- Educate employees and managers on available HR resources and self-service tools
- Escalate or redirect inquiries to appropriate HR or external teams (e.g., Payroll)
- Maintain and update employee data in HRIS systems throughout the employee lifecycle
- Create and manage employee documentation and personnel files
- Handle sensitive information with discretion and sound judgment
- Identify and relay opportunities for process improvement
- Collaborate closely with stakeholders and support peers in problem resolution
What Makes You the Right Fit
- Fluent in French and English, both written and spoken
- Bachelor’s degree in HR or related field (preferred)
- Strong customer service orientation and issue-resolution mindset
- Excellent communication skills and attention to detail
- Comfortable handling confidential HR information
- Proficient in MS Office and typing
- Experience in HR or customer contact centers is a plus
- Familiarity with HR systems and policies is preferred
- Able to manage high volumes of inquiries with accuracy and timeliness
How Would You Stand Out?
- You’re proactive, analytical, and thrive in a dynamic, global environment
- You bring a passion for HR and a drive to improve processes
- You enjoy working collaboratively and contributing to team success
Why Choose Us?
- Hybrid work opportunity (3 days/week from home)
- Professional onboarding and continuous training
- Supportive, multinational work environment
- Attractive benefits including cafeteria and health insurance
- Learning and development programs from day one
- Team building activities and a strong sense of community
We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.
Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more
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What We Do
Meet IFF:
We boldly bring together science and creativity to create what the world needs.
An industry leader in food, beverage, health and biosciences, we create essential solutions – from global icons to unexpected innovations and experiences. Equal parts outspoken and analytical, our international collective of thinkers working with customers to bring scents, tastes, experiences, ingredients and solutions for products people crave.
With 24,000 employees across 65 countries, more than 110 manufacturing facilities, 100 R&D centers, and 33,000 customers across the world, we’re poised to make a difference on an unprecedented scale. Without our boundary-pushing passion and end-to-end expertise, the future wouldn’t be the same.
Visit us at www.iff.com to learn more about how our talented people and new technology are challenging the expected, championing creators and doing more good for people and planet.
Explore what sets us apart.
