Analyst, OTC

At Maersk, the Analyst OTC will be integral in enhancing the efficiency of our order-to-cash process. This role involves managing overdue payments and strengthening customer relationships related to outstanding debts, ultimately ensuring the smooth flow of financial operations. We are seeking a proactive individual with strong communication, negotiation, and analytical abilities to drive timely collections and contribute to the overall financial success of the company.

Key Responsibilities:

• Contact customers and clients with outstanding debts to arrange timely payments
• Negotiate payment plans and agreements to ensure debts are cleared within the agreed timeframes
• Provide customers with clear information regarding their outstanding debts and the potential consequences of non payment
• Maintain detailed, accurate records of all collection efforts and interactions with customers
• Adhere to all legal regulations and company policies related to debt collection practices
• Work proactively to reduce overdue debts, focusing on improving Days Sales Outstanding (DSO) and reducing Average Days Late (ADL) for the assigned portfolio
• Forecast and track monthly collections to meet targets and expectations
• Actively contribute to overdue reduction projects and demonstrate agility in responding to changing customer dynamics and collection needs

Who we are looking for:

• Experience in accounts receivable, debt collection, or similar roles, with a strong understanding of the order-to-cash cycle
• Strong verbal and written communication skills, with the ability to negotiate effectively and professionally with customers
• High level of accuracy in record-keeping and data management
• Ability to think critically and develop solutions to reduce overdue balances and improve collection efficiency
• Experience with forecasting, tracking collections, and understanding key financial metrics (e.g., DSO, ADL)
• Knowledge of relevant laws and regulations governing debt collection practices

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

 

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