Key Responsibilities:
- Responsible for end user support of the Genesys Cloud environment.
- Deliver excellent customer service to resolve customer issues, questions, or concerns regarding the Genesys Cloud platform.
- Document user support request in our ServiceNow helpdesk software.
- Ability to implement moves, adds, and changes within Genesys Cloud.
- Work with our Genesys Cloud support partner to escalate and resolve individual or system wide issues in a timely manner.
- Configure monitoring to proactively detect and alert on Genesys Cloud issues and errors.
Qualifications
- 0-2 years in a role supporting a CcaaS or CaaS platform.
- Experience troubleshooting Windows desktop issues
- Strong English communication, problem solving and analytical skills
- Bachelor’s Degree in related field or equivalent work experience
Desired Qualifications
- Genesys Cloud support experience.
- Genesys Cloud certifications.
- Knowledge of contact center technology and terminology.
- Knowledge of voice technologies like SIP and WebRTC.
- Knowledge of e-mail, chat, and SMS technologies.
- Experience in supporting capabilities for Omni-Channel – “queuing, routing, IVR, call recording, speech analytics, workforce management, chat and voicebots”
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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Skills Required
- 0-2 years supporting a CcaaS or CaaS platform
- Experience troubleshooting Windows desktop issues
- Strong English communication, problem solving and analytical skills
- Bachelor's degree in related field or equivalent work experience
- Genesys Cloud support experience
- Genesys Cloud certifications
- Knowledge of contact center technology and terminology
- Knowledge of voice technologies such as SIP and WebRTC
- Knowledge of email, chat, and SMS technologies
- Experience supporting Omni-Channel capabilities: queuing, routing, IVR, call recording, speech analytics, WFM, chat and voicebots
Cardinal Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cardinal Health and has not been reviewed or approved by Cardinal Health.
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Leave & Time Off Breadth — Paid time off is frequently described as generous, including examples like multiple weeks of vacation, additional sick days, and in some roles even “unlimited” or untracked time off. Parental leave, paid holidays, and volunteer time further broaden the overall leave offering.
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Healthcare Strength — Medical, dental, and vision coverage is positioned as comprehensive, with added supports such as preventive care, telehealth/clinic access, mental health resources, and EAP counseling. Wellness programs and incentives (e.g., premium discounts tied to checkups or healthy lifestyle actions) add to the perceived breadth of healthcare-related support.
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Retirement Support — A 401(k) with company match, along with programs like stock purchase/equity participation and charitable matching, contribute to a stronger total rewards picture beyond base pay. Additional financial supports such as disability coverage and early wage access also enhance the overall package.
Cardinal Health Insights
What We Do
Cardinal Health is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. With 50 years in business, operations in more than 35 countries and approximately 44,000 employees globally, Cardinal Health is essential to care. We are navigating the complexities of healthcare and providing scaled solutions to help our customers thrive in a changing world. We strive to be a trusted healthcare partner by driving growth in evolving areas of healthcare, while building upon our distribution, products, and solutions to meet customer needs.
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