If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer.
Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!
This role is responsible for providing service, maintenance, and implementation support for a wide range of treasury management products, ensuring a smooth onboarding experience and ongoing client satisfaction. The position manages all aspects of the implementation and maintenance process, including documentation, approvals, and configuration validation, while adhering to bank policies and regulatory requirements. It involves delivering day-to-day client support, resolving inquiries promptly, and maintaining accurate records in Salesforce and shared systems. The role collaborates with internal partners to address client needs, ensure timely completion of tasks, and drive a positive client experience throughout the implementation and servicing lifecycle.What you will do
- Facilitate implementation of processes, guiding clients through system setup, documentation validation, and configuration assessments while ensuring full compliance with regulatory and bank-specific standards.
- Facilitate the seamless delivery and ongoing maintenance of treasury management solutions, prioritizing exceptional client onboarding experiences and sustained satisfaction.
- Manage a dynamic pipeline of implementation and service tasks, swiftly addressing escalated issues and efficiently supporting daily operations, with continuous monitoring and resolution tracking in Salesforce.
Skills and Abilities
- Knowledge of Treasury Management products and services
- Proficient organizational skills and attention to detail
- Ability to work independently with minimal supervision
- Commitment to quality and continuous improvement
- Proficient Customer Service skills
- Proficient communication and presentation skills.
Education Qualifications
- H.S. Diploma or General Education Degree (GED) required
- Associate’s Degree (AA) preferred
- Bachelor’s Degree in Arts/Sciences (BA/BS) preferred
Experience Qualifications
- 3-4 years Working knowledge of Treasury Management Products and Services. Products include Treasury Portal, Remote Deposit Capture, Wire Origination, ACH Origination, Fraud Services, File Services, etc. required
The estimated salary range for this position is $67,000USD to $75,000USD. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.
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Webster Financial Corporation and its subsidiaries (“Webster”) are equal opportunity employers that are committed to sustaining an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, national origin, ancestry, citizenship, sex, sexual orientation, gender identity and/or expression, physical or mental disability, protected veteran status, or any other characteristic protected by law.
Skills Required
- Working knowledge of Treasury Management Products and Services
- Proficient organizational skills and attention to detail
- Ability to work independently with minimal supervision
- Commitment to quality and continuous improvement
- Proficient Customer Service skills
- Proficient communication and presentation skills
Webster Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Webster Bank and has not been reviewed or approved by Webster Bank.
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Leave & Time Off Breadth — PTO, holidays, and volunteer days are generous, with paid parental leave included to support time away needs. Flexibility such as hybrid/telecommuting options further strengthens time-off usability.
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Healthcare Strength — Health coverage spans medical, dental, and vision with HSA/FSA options, telemedicine, wellness incentives, health coaching, and an EAP. The offering is positioned as comprehensive within a broader Total Rewards framework.
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Retirement Support — Retirement programs include a company 401(k) match and an employee stock purchase plan. Financial education and employee banking discounts add to long‑term financial support.
Webster Bank Insights
What We Do
Webster is a leading commercial bank that delivers financial solutions to business, individuals, families and partners. With more than $60 billion in assets, we offer digital and traditional service delivery through our differentiated lines of business: Commercial Banking, Consumer Banking and HSA Bank, one of the country’s largest providers of employee benefits solutions. Webster Financial Corporation and its subsidiaries ("Webster") are equal opportunity and affirmative action employers M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, national origin, ancestry, citizenship, sex, sexual orientation, gender identity and/or expression, physical or mental disability, protected veteran status, or any other characteristic protected by law. © 2021 Webster Financial Corporation. All rights reserved. Webster Bank, the Webster Bank logo and the W symbol are trademarks of Webster Financial Corporation and Registered in the U.S. Patent and Trademark Office.
