About this role
About Aladdin
Aladdin® is a tech platform that unifies the investment management process through a common data language within an organization that enables scale, provides insights, and supports business transformation.
The Aladdin platform serves as the backbone of financial services organization investment process across public and private assets—with an open architecture that offers clients, and ecosystem partners the ability to “plug in” – for flexibility, optionality, and interoperability – where the platform works seamlessly alongside other elements of your investment process and tech stack.
By supporting these functions, the Aladdin platform, eliminates redundant data input, enhances data integrity, significantly reduces operational risk. While simultaneously offering flexibility through an open architecture, deep integrations, and ecosystem partnerships.
About the team
The Aladdin COO Client Risk Controls team interacts with the Aladdin client community to provide assurance regarding our operational and technological controls and mitigate and manage client risk. In addition to our existing client community, the Aladdin COO team demonstrates Aladdin’s operational risk and controls frameworks to prospective clients, playing an integral role with key client stakeholders (e.g. CISO, CTO, CIO).
About the role
As a Vice President, you will work closely across the Aladdin organization to strengthen our incident management framework, as well as integrate new information security features into Aladdin. Through close partnerships with Aladdin Engineering and Information Security teams, you will be the conduit to communicate incident details, and new client risk controls to the Aladdin client community. As incidents occur, you will the key point of contact and assist the Aladdin Client Relationship Managers with the appropriate client communication and remediation strategy, including socializing incident remediation with Aladdin engineers and product managers. Additionally, the role will require the individual to help deploy key Aladdin client risk controls capabilities which includes direct partnership with clients. Key responsibilities will include:
- Incident Management: Coordinate incident projects for Aladdin clients, coordinating with Aladdin Relationship Managers, ensuring communications to senior leadership are sent and accurate. Working closely with Aladdin Product teams to ensure key remediation efforts are effectively delivered.
- Define Themes for Client Issues: Collaborate closely with Aladdin Engineering and Product teams to advance current offerings and reduce incidents.
- Escalation Path/Playbook Development: Work with Aladdin Engineering Mission Control and BlackRock Risk Management teams to evaluate the incident escalation path and create a playbook for client incidents.
- Define Future Client Interaction Model: Develop a future Aladdin client interaction model, including new methods of effective incident communication to the Aladdin client community.
- Strategic Technology Client Risk Control Initiatives: Work directly with Aladdin Engineering and the BlackRock Information Security teams to execute strategic technology initiatives (e.g. cyber) to strengthen the Aladdin platform.
About you
The successful candidate will be a highly motivated professional interested in shaping the future of financial technology with a proven track record of interfacing across stakeholders to remediate client incidents. They will enjoy working in a fast-paced environment where they are trusted to work with a high degree of autonomy and responsibility. The candidate will be comfortable working across many partners, including interaction with senior leaders of both BlackRock and our Aladdin client community.
What we are looking for
- 4+ years’ experience in technology with experience working in technical incident management as a plus.
- Excellent verbal and written communication and interpersonal skills, with the ability to influence at all organizational levels and bridge technical perspectives.
- Proficiency in English required; additional languages and prior work experience at a global firm are desirable.
Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock
BlackRock is proud to be an equal opportunity workplace. We are committed to equal employment opportunity to all applicants and existing employees, and we evaluate qualified applicants without regard to race, creed, color, national origin, sex (including pregnancy and gender identity/expression), sexual orientation, age, ancestry, physical or mental disability, marital status, political affiliation, religion, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. View the EEOC’s Know Your Rights poster and its supplement and the pay transparency statement.
BlackRock is committed to full inclusion of all qualified individuals and to providing reasonable accommodations or job modifications for individuals with disabilities. If reasonable accommodation/adjustments are needed throughout the employment process, please email [email protected]. All requests are treated in line with our privacy policy.
BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.Similar Jobs
What We Do
BlackRock is a global asset manager. We help investors build better financial futures. As a fiduciary to investors and a leading provider of financial technology, our clients turn to us for the solutions they need when planning for their most important goals. Our founding mission was to establish a firm that thinks differently about managing investment risks to best serve our clients, and this is still at our core today.
We challenge businesses to reach higher standards. We use technology to think beyond what’s possible. We provide investment solutions for every need. We aim to simplify a complex world. We help chart paths towards financial health. We are BlackRock, and we are invested in your financial well-being.
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Why Work With Us
Without our people, technology is irrelevant. When we combine the power of people with the power of technology, we amplify our ability to create better outcomes for our employees, clients, shareholders and society alike.
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