Administrator / Receptionist

Job Description:

Administrator / Receptionist

Location: Manchester, M22

Contract: Permanent –Part Time - 30 hours a week

Hours: Monday – Friday, flexibility required across opening hours 7:00am – 8:00pm

Salary: Competitive salary + great Bupa benefits

We make health happen.

Working in our support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

Role Overview

We are recruiting for reliable Administrator/ Receptionist with exceptional customer services skills and an approachable professional manor to join our established team. You will show flexibility (working in the reception and back office).
You will be the first point of to all of our customers and visitors.  You will ensure that reception and administrative activities in the centre is carried out efficiently and effectively. You'll contribute as a support network in providing outstanding customer service to our customers every time they touch base with us.

You’ll help us make health happen by:

• Completing all reception administrative tasks accurately and efficiently
• Offering an outstanding customer service experience
• Contributing fully to the team and the team goals
• Ensuring compliance with all operational control standards i.e. quality standards, clinical governance, and legal requirements
• Ensuring safety of yourself, colleagues, and customers while in the centre

Key Skills / Qualifications needed for this role:

• Administration experience

• Proven experience of delivering customer services to an exceptionally high standard

• Good communication and strong interpersonal skills.

• Excellent telephone manner

• Excellent organisational skills and attention to detail.

• Able to work on own initiative, prioritise work and meet deadlines.

• Good timekeeping but prepared to be flexible.

• Ability to work under pressure and remain calm.

• Natural ability to empathise with patients and demonstrate a genuine care.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Annual Health Services Bonus Scheme
• Support with travel costs via a season ticket loan or cycle2work
• Various other benefits and online discounts#

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve.  That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

At Bupa we strive to ensure all our of customers, patients and staff are safe.  All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately

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