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United States

Administrative Services Consultant I

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Description and Requirements
Role Value Proposition:
This position will be a key member of the US Pensions team dedicated to administration and reconciliation of MetLife's defined benefit bulk check group annuity contracts. The role will be responsible for client relationship management and is expected to use independent judgement and discretion in the oversight of core processing for a portfolio of key US Pensions clients utilizing bulk check arrangements.
Key Responsibilities:
• Ensure that MetLife delivers on its commitments to an assigned portfolio of bulk check clients
• Establish and maintain client relationships
• Engage in on-going communication with clients regarding monthly activity, reconciliations, and general contract questions/updates, as needed
• Analyze bulk check activity including lump sums, new retirements and deaths to determine which events can be handled by GSS (Global Shared Services) and which activity requires special or non-standard processing and implementation
• Analyze, report, and resolve discrepancies in large scale data reconciliations
• For activity requiring special or non-standard implementation, work with the Operations Benefit Calculation Team and, as needed, the client, to ensure the activity or event is correctly handled in accordance with the contract provisions
• Determine what steps must be taken where deviations from the contract provisions may have occurred
• Conduct independent reviews of internal and external commencement and payment reports to determine consistency with the contract provisions
• Analyze and offer solutions based on experience with specific contract interpretations, as well as offer assistance to team members interpreting procedural and operational guidelines as they apply to more complex client specific contracts
• Develop subject matter expertise related to the technical aspects of participant benefits and pension contracts
• Propose new standard workflows to management and drive their implementation including conducting training sessions with the other administrators
• Conduct research and analysis of contract files and pension system data to interpret contract provisions and determine eligibility for benefits
• Work with partners in Operations and RIS Business Solutions to research and determine the source and cause of errors and discrepancies
• Analyze, develop and implement solutions to address these issues based on experience with specific contract interpretations
• Lead the reconciliation process conducted annually for assigned bulk check contracts
• Prepare, investigate, and suggest responses to annual bulk check reconciliation findings and determine appropriate modifications to workflows and procedures in response to findings as needed
• Submit requests for corrections to be made in the administration system and work with partners in Operations and RIS Business Solutions to ensure they are correctly implemented
Essential Business Experience and Technical Skills:
• 4+ years related experience
• Demonstrated planning, tactical, analytical and strategic thinking skills
• Strong relationship management skills
• Strong Excel and other technical skills including look up functions and pivot tables
• Project management skills including leading projects and working effectively with others
• Effective communication skills, including presentation skills.
• Possesses analytical thinking skills
• Attention to detail and accuracy
• 4-year college degree
• Understanding of annuity products and pension benefits
The salary range for applicants for this position is 47,200 to 79,600.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2023 "World's Most Admired Companies" as well as the 2023 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
47,200 to 79,600

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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Lexington, KY
Lincoln, NE
Little Rock, AR
Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New Orleans, LA
New York City, NY
Ogden, UT
Oklahoma City, OK
Omaha, NE
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
Providence, RI
Provo, UT
Raleigh-Durham, NC
Reno, NV
Richmond, VA
Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Cruz, CA
Seattle, WA
Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

What are MetLife Perks + Benefits

Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
Employee awards
Flexible work schedule
Remote work program
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Our employee-led networks support families; LGBTQ+; diverse abilities; veterans; multiculturalism; generations; women; Black professionals, Latino professionals and Pan Asian professionals.
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
In addition, employees who work at least 1,000 hours in a 12-month period become eligible to participate in the Retirement Plan after their first year of employment and after they have reached age 21.
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Company sponsored family events
Vacation + Time Off
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Floating holidays
Office Perks
Commuter benefits
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Home-office stipend for remote employees
Onsite gym
Professional Development
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available

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