Admin Customer Care Representative

Posted Yesterday
Be an Early Applicant
Salisbury, NC, USA
In-Office
Entry level
AdTech • eCommerce • Food • Marketing Tech • Retail
We provide cutting-edge, seamless omnichannel experiences for customers—no matter when, where or how they choose to shop
The Role
Provide customer support via the contact center for Ahold Delhaize USA grocery brands, handling inquiries and issues, taking ownership, collaborating with teams, and supporting brand strategies to improve customer care and satisfaction.
Summary Generated by Built In
Category/Area of Expertise: Customer Support
Job Requisition: 505791
Address: USA-NC-Salisbury-2085 Harrison Road
Store Code: Contact Centers (5116857)
Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.
TBD
At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.
Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.
Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work.
We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.

Ahold Delhaize USA Compensation & Benefits Highlights

  • Healthcare Strength Benefits include medical, dental, and vision coverage with HSAs/FSAs, mental health resources, and voluntary options like critical illness and pet insurance administered via an ADUSA portal. Feedback suggests wellness programs and inclusive health coverage (e.g., transgender care) are part of the offering.
  • Retirement Support Corporate roles commonly feature a 401(k) with company match, and some union-represented associates (e.g., Stop & Shop) retain defined-benefit pensions. Feedback suggests brands also participate in single- or multi-employer retirement arrangements that vary by banner and bargaining unit.
  • Parental & Family Support Paid parental leave, adoption assistance, fertility benefits, and onsite Mother’s Rooms are highlighted for eligible roles. Feedback suggests generous PTO/holidays and hybrid/flexible options further support family needs in many corporate positions.

Ahold Delhaize USA Insights

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The Company
HQ: Chicago, IL
10,000 Employees
Year Founded: 2018

What We Do

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more. Our team includes some of the best and brightest talent from a variety of backgrounds, ranging from decades-long careers in retail to fresh perspectives from outside our industry. With a purpose-driven culture grounded in our values of courage, care, integrity, teamwork and humor, we are committed to fostering a culture of belonging where everyone is valued. Our team shares a common motivation to drive change, take ownership and enable the brands we support to nourish their customers and communities. We thrive on supporting great local grocery brands and their strategies. As part of the largest grocery retail group on the East Coast, we understand our vital role in enabling healthier people and a healthier planet and have an ongoing commitment to driving sustainable change that leads to a thriving food system, nourishes local communities, and creates a better world.

Why Work With Us

We love fresh perspectives, not just fresh produce. We believe that an inclusive workplace fosters creativity, accelerates innovation, and helps us create an even better product. At Ahold Delhaize USA, you’ll find coworkers who are caring and committed, and who focus on dreaming big and getting things done.

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Ahold Delhaize USA Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Typical time on-site: 3 days a week
HQChicago, IL
Carlisle, PA
Landover, MD
Mauldin, SC
Quincy, MA
Salisbury, NC
Scarborough, ME
Learn more

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