Account Services Coordinator

Our mission is to be a trusted workplace for team members to be their whole selves at work. A company that people love and positively impacts the lives of all whom we touch.

At Interstate Batteries, you have the chance to be excellent at work and excellent at life. We know that professional success depends on personal wellbeing. That's why we want to enrich your life with the tools and services you need to succeed in every area of your life. Join us!

Purpose of Job:

Serving alongside the National Account Support team as an integral part of the Enterprise customer support system, the Account Services Coordinator (ASC) supports new account launches, account and program changes, dealer maintenance, reporting, and program testing. As the account and dealer database subject matter expert (SME), the ASC ensures customer data integrity through audits, data remediation, mass updates, standard work enforcement, and data change approvals. The ASC also supports Account Executives/Managers, Distributor Partners, and internal cross-functional teams.

Job Components:

Corporate Level Maintenance (20%)

• Primary owner of the National (NAC), Regional (RILD) and WD/Jobber (WDJ) customer database

• Key Team Member in account setups, changes, terminations, and issue resolutions

• Ensures data base integrity through audits, critical feedback to business processes, and data remediation

Dealer Level Maintenance (25%)

• Approval of change requests received from NAC, RILD and WDJ teams

• Create/Improve mechanisms to secure required data for initial account setups

• Accountable to maintain dealer data integrity through audit creation/execution and data remediation

• Execute mass updates as required/requested by Account Support and Sales

• Responsible to work with WDJ, RILD, and Master Data Governance partners to maintain data standards

• Cross-train Team Members to ensure business continuity

Cross-Functional Support (25%)

• Approval of SAP database change requests from other internal departments

• SME and critical thought partner in root cause analysis of account and program issues

• Execute Mass BP changes for Distributor Audits

• Responsible for creation and maintenance of Standard Work for dealer maintenance processes

• Work with cross-functional leaders and teams to provide critical feedback regarding Standard Work

• Participate as SME  in special projects as requested in support of NAC, RILD, and WDJ programs

• Utilize CRM/CSM tool to track all database related corporate/dealer maintenance

Pricing (%) (5%)

• Execute bulk pricing changes

• In coordination with the pricing team, audit pricing and execute change requests

Systems Application/Competency (25%)

• Participate in weekly IT UAT Sprints for system enhancements and updates

• Foster partnership with IT resources to ensure system integrations are delivering as expected

• Increase productivity through continuous improvement of system reporting, functionality, and enhanced processes

Qualifications:

• Proficient in MS Office applications with expert Excel and pivot table design experience

• Detail oriented with an absolute commitment to quality and excellence

• Superior analytical skills with strong attention to detail

• Customer service and/or account support experience (5+ years)

• Knowledge of general business processes and related data (5+ years)

• Critical and strategic thinker with creative problem-solving abilities

• Team Player with strong self-discipline and self-motivation

• Excellent verbal and written communication skills

• College degree or equivalent work experience

Scope Data:

• SME for the corporate and dealer account database

• Regular and consistent engagement with Account Executives/Managers, Distributor partners, and Partner Results Group resources, National Accounts, Operations leadership, and external account contacts

• Responsible to facilitate and improve the account setup/update processes to maximize efficiency and execution excellence

• Require minimal supervision

Work Environment:

• Ability to sustain posture in a seated position for prolonged periods of time

• Prolonged use of computer and telephone

Note: We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

Interstate Batteries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Interstate Batteries complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Interstate Batteries expressly prohibits unlawful discrimination on the basis of age, race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, medical condition, genetic information, national origin, ancestry, disability (mental and physical), marital status, military status, veteran status, citizenship or any other characteristic protected under applicable local, state or federal law.