The Role
We are looking for a proven, service-driven Customer Account Manager to join our Account Management team and take ownership of an exciting Ecommerce client account. You will naturally understand how to maintain and build strong customer relationships and will be confident in resolving any immediate queries that arise.
You will be responsible for delivering a cost-effective operation that aligns with our best practices while successfully managing key accounts. This is a 24-month fixed term contract opportunity based at our Nettetal, Germany site.
The role is primarily site-based, although we appreciate that life happens, so occasional flexibility to work from home can be offered when needed. In return, we offer a salary of €35,000 - €38,000 depending on experience, along with a structured development plan that includes training, mentorship, and clear opportunities for career growth within our organisation.
You will be responsible for delivering a cost-effective operation that aligns with our best practices while successfully managing key accounts. This is a 24-month fixed term contract opportunity based at our Nettetal, Germany site.
The role is primarily site-based, although we appreciate that life happens, so occasional flexibility to work from home can be offered when needed. In return, we offer a salary of €35,000 - €38,000 depending on experience, along with a structured development plan that includes training, mentorship, and clear opportunities for career growth within our organisation.
Key Responsibilities
- Effectively manage all expectations in line with achievable operational service levels.
- Attend customer visits/meetings on and off-site including conference calls
- Manage stock files and inbound/outbound reports to provide customers with accurate data and real-time stock updates
- Invoice all processes and materials accurately to an agreed schedule with each customer Updating Operations with clear and accurate processing instructions for all work completed on site
- Creation of monthly reports detailing the KPI and SLA status
- Identify and communicate any potential issues internally and be the customer representative onsite. Provide clear and concise processing instructions to internal departments
Skills, Knowledge & Expertise
- Previous experience within a similar customer facing role and environment
- Experience of warehousing processes
- Experience using IT systems to input and extract data
- Preferable experience of WMS solutions
- 3PL experience where possible
Job Benefits
At Advanced, your journey begins with a warm welcome and a comprehensive onboarding experience designed to set you up for success from day one. But it doesn't stop there—we’re committed to your continuous growth, offering ongoing training and development to help you sharpen your skills and reach your full potential.
We understand the significance of maintaining a healthy work/life balance, which is why we offer a hybrid working model for our office staff.
We recognise the importance of rest and balance. That’s why we offer 28 days of annual leave, plus all public holidays on top—giving you plenty of time to unwind, reset, and come back refreshed.
We believe that family matters, our enhanced maternity package offers six months of full pay, giving you the time and peace of mind to focus on your growing family. New dads and partners also receive two weeks full paternity pay, so you can be there for those important first moments.
You’ll be joining a team where collaboration, openness, and support are part of everyday life—because great work happens when people feel connected and inspired.
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The Company
What We Do
Reconomy is an international circular economy specialist that provides resource management, environmental compliance, and sustainable returns services. They help businesses transition from linear to circular models, focusing on waste reduction, resource optimization, and sustainability.
