Direct Agents is looking for an experienced Account Manager to lead client accounts, deliver standout campaigns, and build impactful relationships.
This NYC based role has a salary range of $75,000 - $85,000, depending on experience, with annual compensation reviews based on performance. Potential bi-annual bonus pay is based on company and individual performance.
KEY RESPONSIBILITIES
- Client Campaign Management and Integration:
- Direct client account management and establish robust internal and external communication to ensure strong client relationships, retention, and successful campaign deliveries.
- Collaborate with clients to understand their business objectives and provide tailored solutions to reach those goals.
- Full ownership of client accounts project management; overseeing all active tasks, managing rolling priorities for the team, and moving initiatives forward.
- Coordinate campaign setup process including organizing and retrieving creative assets, building out ad copy, and QAing previews before launch.
- Assist the Finance team in the invoicing process.
- Create, edit, and present materials for internal and external meetings.
- Identify and upsell new opportunities and initiatives contributing to clients' goals.
- Can navigate biddable media channels and speak to all channels' capabilities
- Understanding of AdOps needs on new and existing clients & able to communicate to AdOps clearly
- Able to multitask multiple accounts, deliverables, account teams, and delegation to junior team members
- Performance Reporting:
- Generate analysis reports detailing campaign performance metrics, including budgets, and media placements.
- Analyze data to provide insights and recommendations for ongoing campaign improvements.
- Digital Marketing Training
- Participate in training programs to build up knowledge in various paid media areas and bring value to clients.
YOUR BACKGROUND
- 3+ years of relevant account management experience, digital marketing preferred
- Experience with Search, Programmatic Display, and Paid Social advertising
- Strong time management skills -- ability to prioritize and meet deadlines and work in a fast-paced environment
- Experience with project management platform (ClickUp, Asana, Monday, etc) is a plus
- Must be self-motivated, highly organized, and a team player
- Strong attention to detail
- Excellent communication skills, both written and verbal
- Experience in MS Excel and interest in building up analytical skills
Direct Agents isn’t for everyone—and that’s by design. We’re building something different.
- Proprietary AI That Actually Works: Kanopy AI is our custom-built intelligence platform—real-time campaign optimization, media mix modeling, natural language analytics, and algorithm enrichment that gives our clients (and our sellers) a genuine edge. This isn’t a buzzword; it’s operational.
- Exclusive Platform Access: Direct partnerships across Google AI Search, Meta, TikTok, Amazon, Freewheel, Teads, Stackadapt and best in class tech and media partners.
- An Elite, Not Bloated, Team: 100+ operators who move fast, think deeply, and ship work that matters. No layers of bureaucracy. Direct access to senior leadership and the executives building the strategy.
- AI Integration Across Everything: Claude, ChatGPT, and proprietary AI tools are embedded in our workflows—from data analysis and creative versioning to strategic planning and client intelligence.
- 7x Crain’s Best Places to Work: A people-first culture with a 12-month average time to promotion, a 4-day workweek, and genuine investment in career development.
- Certified Minority-Owned Business: 48% BIPOC representation across the agency, 60% female representation—a team that reflects the diverse markets we serve.
- Compensation & Benefits
- Competitive salary of $75,000 - $85,000 depending on experience, plus performance-based bonus structure
- Regular performance reviews with quarterly growth path check-ins
- Comprehensive health, dental, vision, and mental health benefits (One Medical, Talkspace, KindBody, Health Advocate)
- 15–24 days PTO/year depending on seniority, plus birthday off, 7 sick/safe days, and up to 12 weeks paid parental leave
- New MacBook Pro and access to cutting-edge AI tools across the agency
- Sun-drenched penthouse Acceleration Hub on 5th Avenue in Flatiron—with commuter benefits and Citibike membership
- Dog-friendly office, regular team events (Field Day, Ski Club, Golf League, holiday celebrations), and a culture built around ownership and ambition
Location: This role is based at our NYC headquarters. You must reside or be willing to relocate within commuting distance.
Direct Agents Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Direct Agents and has not been reviewed or approved by Direct Agents.
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Leave & Time Off Breadth — Time off is positioned as relatively expansive, including PTO that scales by level/tenure, separate sick/safe leave, a paid birthday day, volunteering time, and seasonal schedule perks like Summer Fridays. Company-wide closure days such as Wellness Reset Days and quarterly self-care days are also described as part of the time-off approach.
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Healthcare Strength — Medical/dental/vision and mental health benefits are described, including access to services like One Medical, Talkspace, KindBody, and Health Advocate. Employer-verified listings also include items like mental health care, supplemental life insurance, and FSA.
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Parental & Family Support — Paid parental leave is described in job-posting benefits language, with maternity/paternity leave also appearing in employer-verified benefit listings. This indicates at least some formal family-leave coverage within the overall benefits package.
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What We Do
Direct Agents is an independent, minority-owned digital marketing agency that specializes in performance-driven customer acquisition solutions. Founded by first-generation immigrants, Direct Agents celebrates its 19th year in business this year. Our agency goes beyond the standard marketing toolbox through innovation in Paid Media, Enterprise SEO, Strategy, Amazon, Creative, Inclusive Marketing Strategy, Analytics, & Paid Social. Direct Agents is built to help clients achieve success through a diverse and passionate group of experts based in NYC, LA, and beyond. We’re breaking the industry mold and leading with a diverse mindset. Here at Direct Agents, diversity isn’t just a buzzword, it’s in our DNA. • 5x Winner of Crain’s Best Places to Work (2022, 2021, 2020, 2019, 2018) • 42% Diversity • 57% Female / Male ratio • ‘WoDA’ is Direct Agents’ women powered employee resource group which works to pave the path to leadership for all women through monthly workshops • ‘State of the World’ helps provide an open forum to discuss the social movements of our time and how we can have an impact on them • Team and company-wide bonding events (ask us about our puppy breaks!) • Opportunities to get involved with the community through mentorship and pro bono marketing services • A work family that is as committed to its work as it is to having fun Our culture offers more than just happy hours; we're fueled by excellence, collaboration, and growth opportunities. At Direct Agents, you are empowered to create your own career journey through cross-channel learning opportunities and mentorship. If you’re looking for a new role with space to directly influence the business and company culture, visit our Careers page and apply to become a “Shaper of Change!” To learn more about our services visit www.directagents.com or email [email protected].
