Account Manager

We’re the world’s leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.

Kantar’s Profiles division is home to the world’s largest audience network.

With access to 170m+ people in over 100 global markets, we offer unrivalled global reach with local relevancy. Validated by industry leading anti-fraud technology, Kantar’s Profiles Audience Network delivers the most meaningful data with consistency, accuracy, and accountability – all at speed and scale.

Job Details

We have an exciting role for an Account Manager to join our successful commercial team! The Account Manager will ensure that our internal clients are satisfied and successful, and that the account contributes to the financial growth of the Profiles Division.

The Account Manager collaborates with our internal client (Kantar Insights Division) by ensuring that they have the latest understanding of Profiles’ services and how they can help their service offerings.

What You'll Do...

• Develop and maintain ongoing account relationships
• Complete client account plans with the relevant Profiles Commercial Directors which is regularly reviewed and updated and shared with all members of the client team (Kantar Insights)
• Present latest credentials to the client to help ensure that all are up to date on Profiles’ products and services
• Analyse and understand the client and their customer needs
• Provide knowledge of Profiles panel and feasibility / pricing approach to the client and their project managers/client servicing managers
• Identify gaps in client service processes (both Business Development and Client Operations) and recommend improvements.
• Train and develop the client on agreed processes and procedures for the efficient running of projects
• Work on client briefs to ensure that teams add value to the research design and that the proposals are accurately turned around within a mutually agreed timescale
• Communicate with the relevant Account Directors on the proposals
• Work to make the projects (trackers and ad hoc studies) profitable and look to ensure that external suppliers are used only when required
• Work closely with the Account Directors to ensure financial targets are met
• Work closely with clients and Profiles Commercial and Operational Directors to help improve the sales forecasting and scheduling process
• Work with clients on any joint new product development ideas and agreeing the pricing and operational approach with the relevant teams
• Provide regular commentary on the competitive environment in market

What You'll Bring…

• Account management experience in a similar role, within market research
• Ability to successfully handle client expectations whilst maintaining this good relationship
• Experience of leading multiple projects and working in a fast-paced environment
• Ability to develop rapport with internal clients and maintain strong working relationships
• Ability to critically evaluate information with an open mind and bringing together others’ perspectives, ensuring solutions align to the strategic drivers
• Ability to motivate change by anticipating future stakeholder/team needs and ability to frame ideas with simplicity to support teams and clients
• Excellent communication skills, both verbal and written
• Skilled with Microsoft: Word, Excel, Outlook, PowerPoint
• Skilled negotiator and able to negotiate or mediate discussions effectively, making concessions while accomplishing goals and protecting mutual interests
• Skilled at working proactively, with the ability to meet deadlines, possessing strong time management

Que vous offre Kantar ?

• RTTs, mutuelle, prime vélo
• Une politique équilibre vie professionnelle / personnelle, avec télétravail jusqu’à 3 jours par semaine, vendredi non travaillé à partir de 15h
• La perspective d’évoluer en interne, d’être au contact de clients de référence dans un contexte international, des équipes pointues et reconnues
• Kantar c’est aussi une société qui se transforme, avec des programmes de R&D sur les piliers stratégiques de la marque et la communication, pour soutenir vos points de vue
• Une politique RSE active et complète, avec certification Ecovadis, centrée autour de l’environnement, l’éducation, inclusion et diversité.

Modalités de travail : Paris, Hybride (bureau et télétravail).

Type de contrat : CDI

La Division Kantar Profiles

Libérez votre potentiel au sein de la division Kantar Profiles, qui abrite le plus grand réseau d'audience au monde.

Rejoignez notre équipe d'experts en conception d'enquêtes, en méthodologies d'échantillonnage et en science des données, nous tirons parti d'une technologie de pointe pour fournir à nos clients un accès transparent à de vraies personnes et à des informations inégalées.

S'appuyant sur une technologie anti-fraude de pointe, notre réseau d'audience Profiles comprend plus de 170 millions de personnes, dans plus de 100 marchés à travers le monde. Nous comptons parmi nos clients de nombreuses marques parmi les plus importantes au monde, qui nous font confiance pour recueillir des informations fiables.

Faites partie d'une équipe qui façonne l'avenir des études de marché et génère des résultats pour les marques du monde entier !

Quelques informations clés :

• Notre équipe est composée de 600 personnes dans le monde.
• Nous sommes présents dans 27 pays.
• Kantar Profiles détient actuellement une part de 10% dans l'industrie des panels de 3 milliards de dollars, mais nous avons l'ambition, un plan d'affaires solide sur 3 ans et le soutien financier de nos propriétaires de capital-investissement (Bain Capital) pour devenir l'acteur #1 dans ce secteur.
• Nous offrons un environnement idéal pour la croissance professionnelle, en offrant :
• Une atmosphère de « start-up » dans laquelle vous pouvez avoir un impact important et obtenir du crédit pour cela.
• La possibilité d'apprendre tous les aspects de l'entreprise et d'influencer le processus de prise de décision.
• L'occasion de réseauter et d'apprendre auprès de membres chevronnés et très expérimentés de nos équipes de l'ensemble de l'entreprise, à l'échelle mondiale.

#LI-DNP #LI-DNI

Country

France

Why join Kantar?

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar.