Account Manager: Hospitality Solutions

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

The Account Manager EMEA will roll up his or her sleeves and commit to serving the needs of our hospitality customers around the globe. We are looking for a dedicated, innovative team member who is curious, can produce excellent work and take enthusiastic ownership of results.  This is an exciting opportunity to join us and be a part of the journey we are on. 

Team Description

The sales and account management team is a highly demanding team, driven by their eagerness to increase SOW, operates fast and efficiently in order to meet targets and deliver great service to our customers. 

This role will involve managing a varied portfolio of hotels and chains, you will be responsible for setting the vision and strategy for each account, identifying opportunities to deepen partnerships with our clients. Together, we will focus on deploying superior account planning and a consultative sales approach to maintain a high level of service and increase penetration in existing accounts. The Account Manager will mange mostly our customers using Gift card services but also CRS customers.

Role and Responsibilities

• Serve as a strong advocate for clients within Hospitality Solutions, effectively navigating the complexities of a large, virtual organization to identify and collaborate with the right stakeholders, ensuring timely execution on behalf of the client 

• Evolve annual territory sales strategy and execution; perform ongoing market landscape analysis and market research to identify top opportunities and risk 

• Implement and maintain effective sales management practices to deliver accurate and up-to-date revenue projections and pipeline forecasts, supporting business growth 

• Extensive understanding of market landscape, including knowledge of key players, knowledge of the competitive landscape, key trends, opportunities, and challenges 

• Proven experience selling and driving negotiations to a successful close 

• Truly understand our customer needs and consult with them on the most effective solutions Sabre can offer 

• Follows internal processes to ensure margins are positive and pricing is in-line with Sabre strategy 

• Demonstrate a professional presence and business acumen, coupled with articulate and consultative oral and written communication skills. 

• Critical thinking skills with the ability to anticipate potential issues and suggest creative alternatives to overcome barriers 

• Ability to interpret analytics to highlight actionable data and tell a compelling story around performance and results 

• Ability to lead and direct multiple projects and initiatives simultaneously 

• Understand client overall performance and strategy to facilitate future budgeting of anticipated revenues:

• Negotiate, develop, interpret and execute on client contract 

• Make decisions based on keeping the three main pillars of our team always in balance: client satisfaction, employee satisfaction and fiscal fortitude  

• Monitor customer performance and proactively provide clients with recommendations to optimize results based on their goals and objectives 

• Be savvy in creating presentations that tell a compelling story, be engaging and effective in communicating a strong, productive end in mind 

• Be comfortable with playing a wide range roles based on what the client needs from Sabre including Project Manager, Researcher, Technical Expert, Innovator, Collaborator, Entrepreneur and Relationship Lead. 

• Hold both the client and Sabre accountable for deliverables and decisions to keep projects and programs moving forward 

• Have a finger on the pulse of all major client/Sabre activities and initiatives and find new opportunities with the client 

• Attend industry functions and lead in person meetings with clients; travel in line with business requirements 

• Log and manage all opportunities via Salesforce for accurate forecasting; utilize available tools and resources to be self sufficient 

Roles Requirements

• 3+ years of experience in Hospitality is essential, ideally in Revenue Management or hotel technology- some marketing experience would be good but not necessary

• Degree in hospitality/business or equivalent and desire to grow within the technology and hospitality sector.  ​

• Fluency in English and another European language is required.

• Excellent ability to collaborate and work effectively in a team environment, including both regional teams and global teams. Ability to forge solid internal relationships. 

• Experience managing multiple projects.

• Self-directed with a start-up mentality.  Resourceful, innovative, and adaptable. Comfortable in a rapidly evolving environment, and skilled in change management  

• Advanced Word, and PowerPoint  

• Excellent written and verbal communication skills.

• Presentation skills – translating numbers & trends for wider audience. 

Personal Skills 

• Unafraid to challenge others, to hold themselves and others to account 

• Set and maintain high standards 

• Analytical mindset, excellent data skills 

• Detail driven 

• Ability to work under pressure and at a high pace, empowered to work on their own initiative  

• Can tell a compelling story and have great presentation skills  

• Good prioritization & time management skills 

• An ability to work cross-functionally and influence decision making 

• Take personal responsibility to meet commitments and actively seeks additional responsibility 

• Team player with exceptional communication skills 

• Desire to grow and evolve 

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses. Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.