Account Executive, DER NH

Establishes and maintains customer relationships with all Distributed Energy Resources (DER) applicants, DER customers and internal departments that support DER customer project execution and satisfaction. Represents Eversource at customer and public meetings and supports regulatory work with state agencies and trade groups, including periodic regulatory reporting. Serves as the strategic ally with customers, solar developers, public officials, trade allies, and community leaders. Provides customized, prompt, and creative solutions for customer and applicant engagement and internal process improvements.  Listens to customers, becomes knowledgeable of their business, identifies energy-related opportunities to assist customers to improve their business opportunities, and provides solutions to energy-related problems. Serves on specialized internal and external cross-functional teams, as necessary.

Essential Functions: 

• Serves as the primary point of contact and transacts Eversource business with all NH DER customers and applicants if that applicant has indicated its desire to bypass the earlier steps in the process. with a focus on customer service.
• Responsible for all NH DER application processing and communications.
• Establishes, shapes, and builds relationships and partnerships with assigned accounts and the Company's complex customers as well as community and business leaders. Develops multiple points of contact and relationships with assigned customers.
• Organizes New Business and assumes a key role with various departments to create and provide customized options and solutions, including PowerClerk optimization small residential and large Commercial/Industrial and Municipal customers.
• Establishes and maintains business relationships with contractors, major builders/developers, and property management.
• Works with management to meet or exceed Key Performance Indicators.
• Develops and presents options and solutions that meet customer needs and gain customer commitment. Makes the arrangements for applicable program implementation. Provides customer follow-up which may include technical assistance as needed. Utilizes company resources/personnel and appropriate outside sources to implement strategies.
• Participates on Workout teams, as requested, to provide ideas and perspective to improve operational processes.
• Keeps management informed of business activities and trends. Anticipates and reports on situations or problems; recommends or initiates’ action.
• Participates in customer, trade ally, professional, civic and community organizations, and conferences/trade shows as deemed appropriate by management.
• Serves as primary major customer contact and municipal liaison during emergencies. Actively participates and supports other internal departments during emergency situations.
• Assists Economic and Community Development department with their program activities.
• Participates in and supports the Company’s environmental and safety initiatives.
• Supports Division Operations, Construction, New Service and Metering, plus interfaces as needed with customers and other field groups.

Qualifications:

Technical Knowledge/Skill: 

• Ability to multi-task and work in a challenging environment, to meet requests and expectations of multiple customers and company objectives.
• Strong communication, interpersonal, presentation, negotiation, and persuasion skills, both verbal and written.
• Ability to build, develop, and maintain current and potential relationships with assigned customers, public officials, and community leaders.
• Ability to interact with various organizational levels both internal and external to the company.
• Ability to gather a thorough understanding of assigned customers including business management issues and economic trends that will retain revenue, customer loyalty and satisfaction, and load.
• Ability to apply company policies and procedures, technical, environmental, and engineering principles in the areas of customer relations and energy utilization requirements.
• Ability to take initiative and make decisions based on logical assumptions and information to achieve both company and customer satisfaction.
• Ability to effectively apply technical and analytical concepts to achieve customer and company satisfaction.
• Ability to gather company resources to support a team approach in meeting customer and company needs.
• Ability to work with computers utilizing various Windows software programs and those programs related to the Account Executive position.
• A working knowledge of the company’s full range of products and service applications, including C&LM, rates and pricing, metering options, electro-technologies, and co-generation.
• Ability to apply engineering and economic principles in the areas of customer systems and energy-utilization requirements, financial skills, and experience.

Education:       

• A bachelor’s degree in engineering, Business, Marketing, or the equivalent experience

Experience: 

• Three (3) plus years of related experience in account management, engineering services, customer service, or other related industries

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Leadership Behaviors/Competencies

Compensation and Benefits:

Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is:

Worker Type:

Number of Openings:

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.  This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location. 

EEO Statement:

Eversource Energy is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor