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Tampa, FL, USA

Access Technical Helpdesk Support - Bilingual in Spanish

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Job Description
You are a production fast-paced environment enthusiast. You have found the right team!
As a Technical Support Specialists in the Care Service Center you will act as the primary technical contact for all JPM Access users and escalation of all unresolved problems/potential risk to second level support. You will also be responsible for performing routine daily tasks and participating in special department projects.
Job Responsibilities

  • Provide telephone hotline support, chat support and email enquiry support to JP Morgan Access users.
  • Resolve customer issues and queries in a way that reflects and expresses excellent customer service.
  • Take ownership and provide technical support and customer service to clients and business areas within JPMorgan.
  • Liaise with support functions and other business units to ensure the customer receives satisfactory responses in a timely manner.
  • Ensure all unresolved problems are escalated in accordance to instructions held on Policy & Procedure website.
  • Ensure all complaints are escalated appropriately, leveraging the sensitive client process.

Required qualifications, capabilities, and skills

  • Proficient English and Spanish language skill (verbal, written, and reading)
  • Demonstrate listening (verbal and written) skills and ability to utilize probing questions to accurately assess inquiry or request
  • Ability to work in a fast-paced environment and an adaptability to change
  • Strong problem-solving and decision-making skills
  • Exhibits ability to work effectively in a team environment
  • Proficiency in MS Office with the ability to work with multiple applications at the same time

Preferred qualifications, capabilities, and skills

  • Excellent communication skills (verbal and written) with emphasis on banking terminology
  • Call center/ Chat Assist experience
  • Willingness to take on new tasks, responsibilities
  • Familiarity with Banking systems and processes

About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
About the Team
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

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What are JPMorganChase Perks + Benefits

Volunteer in local community
Partners with nonprofits
Diversity employee resource groups
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K) matching
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave
Generous parental leave
Family medical leave
Vacation + Time Off
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Professional Development
Tuition reimbursement

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