At DIRECTV, we are redefining the entertainment experience through innovation, agility, and customer-centric solutions. Our Customer Operations organization plays a vital role in supporting the teams who directly serve our customers, ensuring they have the tools, processes, and engagement strategies needed to deliver exceptional service.
Dive into Customer Operations as a Summer Intern
As a part of our Customer Operations team, you’ll contribute to strategic initiatives that enhance employee engagement, streamline operational processes, and support organizational change. You’ll collaborate across teams to develop communication strategies, improve documentation, and support leadership and culture-building programs.
Key Project Areas May Include
- Designing and supporting leadership development programs
- Developing change management plans for new operational initiatives
- Crafting frontline engagement communications for customer service environments
- Enhancing methods and procedures (M&P) documentation
- Supporting employee engagement and culture initiatives
Who We’re Looking For
- Undergraduate or master’s students seeking a degree in Organizational Development, Organizational Leadership, Communications, Psychology, or Business Administration
- Strong written and verbal communication skills
- Experience developing communications for various leadership levels
- Demonstrated success in cross-functional collaboration
- Comfortable presenting to and engaging with leadership
- Proficient in Microsoft PowerPoint and Excel
- Experience with data analysis and research
- Ability to document processes from ideation to final deliverable
- Proven leadership experience in student organizations or similar roles
- Ability to thrive in a virtual work environment
Program Details
- Duration: 10-week remote internship (This is a remote position that can be located anywhere in the United States. #LI-Remote)
- Start Dates: June 1, 2026 – August 7, 2026, or June 15, 2026 – August 21, 2026
- Eligibility: Must have full U.S. work authorization now and in the future
- This position can earn $20 - $28 per hour, not to mention all the other amazing rewards that working at DIRECTV offers. (Undergrad $20 per hour; Grad $28 per hour)
Ready to help shape the future of entertainment? Join us at DIRECTV and make your mark!
Compliance Notice Regarding Use of Automated Decision-Making Tools in Hiring Process
May require a background check due to job duties requiring routine access to DIRECTV and DIRECTV customer’s proprietary data. Qualified applicants with arrest and conviction will be considered for employment in accordance with local ordinances and state law.
Fair Chance Ordinance Notice for Los Angeles County applying for jobs at DIRECTV
Top Skills
What We Do
DIRECTV is changing the way the world experiences entertainment. Innovation powers all that we do, and our groundbreaking solutions deliver compelling entertainment experiences to millions of customers.
Why Work With Us
DIRECTV has been at the forefront of entertainment for nearly three decades. We're now entering the new era of DIRECTV to create the best entertainment and communications experience in the world. At DIRECTV our amazing people, combined with a culture that thrives on collaboration and creativity, are the foundation that create a great place to work.
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