At monday.com, we are committed to excellence and innovation, and we infuse creativity into every aspect of our work to craft memorable customer experiences. Joining our global CX department means embracing a dynamic role that transcends traditional support. As we continue to expand, we are looking for dynamic individuals to become integral members of our team.
“Our job is all about investigation: digging into symptoms, using internal tools to diagnose the issue and coming up with the best solution for the user. At the end of the day, we are here to support and guide our users, with the ultimate goal of improving their overall experience with the platform.”
Monica Royal
Customer Experience Advocate
“Even though we might be supporting different ‘patients’ or users, we are doing similar work and constantly bouncing ideas off one another.”
Quintana had a quote that came to mind when asked what it’s like to work on the customer experience team. “‘The journey of a thousand miles begins with a single step,’” she said. “I love this quote to describe my team and their solutions-driven learning styles, in particular because it also pretty accurately equates product and technical learning to a thousand-mile journey! The culture of collaboration and constant learning encourages those steps to be taken comfortably."
Veronica Quintana
Technical Support Engineering Team Lead
"Everyone on my team has a lot of knowledge, but we’re all still on our journeys, and taking those steps together means we all get to improve on the path with a strong group of collaborators alongside us.”
“I’d compare our team to a potluck dinner — everyone brings something different, and it’s the variety that makes it so great. We lean into each other’s strengths, share knowledge freely, and always come together to create something that works. When a solution isn’t clear, we get creative, try new combinations and find a way to help the customer reach their goal.”
Shaked Salem
Customer Experience Advocate
“I’d compare our team to a potluck dinner — everyone brings something different, and it’s the variety that makes it so great.”
