Top Customer Success Jobs in St. Louis, MO
As a Customer Advocacy Manager at dbt Labs, you will create and own programs that build relationships with top customer advocates. You will collaborate with multiple teams to amplify impactful customer outcomes and support revenue goals. Responsibilities include managing the Customer Advisory Board program, creating advocate highlight programs, partnering with marketing for content programs, and measuring program effectiveness.
As a Customer Insights Consultant, you will leverage data to drive strategic decision-making and enhance customer experience, collaborating with cross-functional teams to analyze customer insights and provide actionable recommendations.
Coordinates workflow and provides technical expertise in creating accurate and professional proposals. Requires strong organizational, project management, writing, and communication skills. Previous experience in employee benefits marketplace and proposal process necessary.
As a Senior Customer Success Manager at ServiceNow, you will be responsible for managing key Guided customers worldwide, driving platform adoption, ensuring customer satisfaction, and supporting pre-sales efforts. You will play a crucial role in delivering major programs and initiatives, capturing customer feedback, and supporting the Global Guided Leadership team.
Senior Customer Success Manager role at ServiceNow's Global Guided organization. Responsibilities include acting as the CS Sponsor for key customers, evangelizing the Impact Guided brand, managing program delivery, driving platform adoption, and supporting pre-sales conversations.
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As the Manager of Provider Success at Headway, you will lead a team focused on the growth and retention of the company's most valuable provider segments. Your responsibilities include developing and implementing customer success strategies, leading and developing the team, tracking key performance metrics, collaborating with other teams, and addressing complex customer issues. Qualifications include proven experience in customer success management, strong leadership skills, excellent communication, strategic thinking, and a track record of driving measurable results.
Lead and scale global customer advocacy strategy, engage and inspire customer reference contacts, collaborate with sales and marketing teams, build relationships with customers, create and curate customer stories, strategize and align advocacy efforts with business goals, measure and optimize program performance.
Manage and process customer invoices within zLinq's Invoice Processing portal, work with vendors to resolve payment issues, assist in onboarding new clients, and ensure efficient billing analysis and problem-solving for clients.
The Customer Onboarding Specialist, Software at AffiniPay is responsible for providing excellent customer service during the onboarding process for new customers transitioning to MyCase product. This role involves mastering the product, customizing onboarding experiences, responding to customer inquiries, and collaborating with various teams to ensure customer success.
Manage and create relationships with insurance agencies using the Tarmika rating platform. Drive adoption of the platform, provide excellent customer service, collaborate with internal teams, and resolve customer issues creatively. Develop understanding of customer business goals and engage with internal teams for customer advocacy. Travel occasionally for events. Requires 3+ years of Customer Success experience, strong communication and presentation skills, organizational ability, and empathy towards customer needs. Bachelor's degree in Business Management or related field preferred.
Responsible for resolving order-related issues, obtaining business critical information from care teams, and providing ongoing service and support to ensure customer experience is seamless. Building relationships with customers, driving customer retention, and re-order rate. Conducting strategic outreach and triaging order issues.
The Service Drive Consultant will play a crucial role in developing and maintaining strong relationships with clients to establish and demonstrate exceptional industry and regulatory knowledge through onsite field audits, repair order reviews, and employee trainings.
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