Search the 5 jobs at Files.com

The Account Executive (AE) role at Files.com focuses on new customer acquisition through B2B sales. This role involves selling SaaS subscription packages, conducting demos and sales presentations, prospecting, qualifying, closing deals, and working with various teams to meet customer needs. Successful candidates will have strong communication skills, a competitive spirit, and a track record of achieving quotas.

The Account Manager role at Files.com is focused on farming the client base and involves selling SaaS subscription packages primarily on an annual contract. The successful candidate will be responsible for pursuing uplift opportunities, conducting demos and sales presentations, and strengthening relationships with clients to win business.

As a Success Architect, you will be responsible for mastering the technical features of Files.com and working with clients to ensure they are getting the maximum value from their investment. You will build relationships with key clients, understand their usage, and provide training on underutilized features. This role is not involved in sales or negotiation with clients.

Responding to customer-initiated interactions, identifying software bugs, providing after-hours support, and maintaining high-touch customer service. Requires excellent communication skills, customer demeanor, ability to learn and contribute to processes, and familiarity with SaaS environments.

Seeking a seasoned Infrastructure Engineer to build internal tools for scaling a Cloud-Based Managed File Transfer platform. Offered world-class pay and benefits, 100% remote work, and on-call rotation for routine challenges.