Top Customer Success Jobs in Philadelphia, PA
National Accounts Client Services Director responsible for ensuring quality customer service and securing profitable revenue through the management of internal customer unit resources and engagement with key clients and brokers. Key responsibilities include leading and managing internal personnel, working closely with customers and brokers, anticipating operational problems, managing day-to-day customer servicing, and participating in the RFP process. Requires 8-10+ years of relevant industry experience and 5-7+ years of people management/leadership experience. Essential skills include project management, problem solving, communication, relationship building, and collaboration.
The Operations Support Associate will provide day-to-day support to clients, triage calls and messages, monitor clinical systems, track issues in CRM systems, resolve support issues, facilitate provider communication, develop application expertise, extract data from EMR systems, and schedule patient appointments.
The Senior Product Support Engineer responds to customer issues across Workiva platforms, provides technical and functional support, troubleshoots customer issues, collaborates with various teams, and participates in candidate interviews and ticket reviews. Fluency in Spanish, Portuguese and English is required, along with 4+ years of related experience and a Bachelor's Degree.
Featured Jobs
As a Customer Support Engineer at Starburst, you will be responsible for supporting customers who submit technical inquiries regarding Starburst products. You will work on a wide range of support matters to ensure our customers can maximize their experience. Strong technical and communication skills are important for this role.
As a Sr Technology Integration Specialist at PNC's Tempus Technologies, you will specialize in software development for healthcare or web. Responsibilities include technical deep dives, gathering requirements, managing customer-facing API specifications, and acting as a mentor to Integration Specialists. Preferred skills include Delphi, vue.js, HTML, C#, .net, and previous leadership experience.
Lead customer initiatives with a material impact on DraftKings operations. Collaborate with internal teams to achieve business objectives, prioritize actions, and deliver on core goals at high standards.
Responsible for ensuring the success of Cloudflare's largest Enterprise customers, managing post-sale experiences, and driving customer retention through value demonstration. Develop and maintain long-term relationships with stakeholders, collaborate cross-functionally, and provide feedback to internal teams.
The Customer Success Manager at Arcadia.io is responsible for managing steady state activities for the company's non-enterprise clients, ensuring strong data quality, effective support, and smooth upgrades. They build long-term relationships with clients, troubleshoot technical issues, and independently manage a portfolio of customer accounts.
Manage incoming calls and emails for both English and Spanish speaking banking and business customers. Translate and respond to emails, review contracts and other documents, identify and assess customers' needs, build sustainable relationships, provide accurate information, meet service targets, handle complaints, keep accurate records, follow communication procedures, engage customers thoroughly.
The Intake Specialist position involves providing exemplary customer service, resolving issues on first interaction, collecting necessary information for clinical review, and engaging with customers through various communication channels. The role requires strong communication skills, problem-solving abilities, and cross-functional teamwork in a fast-paced environment.
Top Companies in Philadelphia, PA Hiring Customer Success Roles
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