As the nation's largest community credit union, we begin every day focused on delivering superior financial products and services for our 1.3 million members and more than $30 billion in managed assets. Our work has an economic impact as we support our members' financial goals. We are unapologetic about being devoted to our members and the communities we serve. Our business is guided by our people helping people philosophy - which includes our team members.

BECU has been in business for more than 85 years, driven by unwavering core values and a dedication to improving the communities we serve. While we have a rich history, the future of our company, accelerated by business and technology transformation, is even brighter. There's never been a better time to work for BECU.

To learn more visit becu.org/careers.

PAY RANGE

The Target Pay Range for this position is $91,700.00-$112,100.00 annually. The full Pay Range is $71,200.00 - $132,600.00 annually. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

BENEFITS

Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Employees have access to disability and AD&D insurance. We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees. Employees are able to enroll in our company's 401k plan and employer-funded retirement plan. Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding BECU Benefits can be found here.

IMPACT YOU'LL MAKE:

The Associate Product Manager - Conversational AI will play a critical role in shaping and delivering product strategies and roadmaps for the conversational AI product. You'll support the high-level priorities, approaches, and vision necessary to enable effective production and outcomes. You'll also support optimal flow of research, concept, design, prioritization, and delivery towards building the organization's products.

WHAT YOU'LL DO:

• Vision, Strategy, and Roadmap: Help drive the direction of conversational AI products in alignment with the organization's goals and strategy.
• Drive Decision Making: Play a key role in intake, scoping and driving crucial decisions that will impact the success of conversational AI products and the BECU organization as whole.
• Product Development: Coordinate research, concept development, create intuitive and engaging conversational flows that guide users effectively and ensures a user-friendly experience.
• Product Release: Update documentation for delivery teams and accountability for release goals and priorities related to conversational AI.
• Product Performance: Monitor product performance metrics to track effectiveness of products and capabilities to achieve business outcomes.
• Product Lifecycle: Maintain ownership of assigned product throughout the lifecycle. Responsible for quarterly audit, and quality assurance as new bots and virtual assistants are introduced. Ensure content and links are accurate and reflect current policy.
• Vendor Relationships: Foster strong and collaborative relationships with vendors to ensure the success of the products.
• Build Your Expertise: Demonstrate deep willingness to build knowledge in the AI capability and its industry trends. Stay current with best practices, and emerging technologies in conversational design and AI to keep our offerings competitive.
• Customer Insights: Understand the voice of the customer and bring that information into the product design and decision-making process. Analyze user interactions and utilize data-driven insights to continually refine conversational designs and enhance user satisfaction.
• Collaborative Environment: Facilitate and coordinate information sharing with cross-functional teams to design and implement chatbots and virtual assistants that improve customer experiences and streamline financial processes. Maintain content libraries for chatbots, ensuring they have access to accurate and up-to-date information.
• Tech Partnership: Work closely with IT teams to integrate chatbots with backend systems and databases, prioritizing data security and compliance within financial regulations.
• Documentation & Training Resources: Assist in writing training for customer support teams and create documentation for internal stakeholders to effectively utilize conversational interfaces.
• Troubleshooting: Handle ticketing requests for various business units and troubleshoot chat flow concerns.

This isn't just about ticking off tasks on a list. It's about making a significant, positive change in BECU's journey, where your contributions are valued, and your growth is continually fostered.

WHAT YOU'LL GAIN:

• The opportunity to make a significant impact on product strategies and organizational success.
• Collaboration with an innovative and forward-thinking team.
• Opportunities for continuous growth and advancement within the organization.

QUALIFICATIONS:

Minimum Qualifications:

• Bachelor's degree or equivalent work experience in a technology, business, or related discipline.
• Minimum 2 years of product management, development, or operations, or equivalent experience with platform technology.

Desired Qualifications:

• Advanced degree preferred.
• Conversational AI knowledge preferred.
• Experience working with AI product development lifecycle preferred.
• Experience working with Liveperson, Glia, or similar platform.
• Experience working with elements of the product development lifecycle.
• Previous experience working in an agile environment.
• Self-directed and able to proactively identify business and customer needs and opportunities.
• Excellent writing, editing, presentation, and public speaking skills.

JOIN THE JOURNEY

Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don't just fill a role, but fuel the growth and success of BECU? This is more than a job - it's a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU.

Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let's achieve technological excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now. #BECU #YourGrowth #BECUJourney

EEO Statement:

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.