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As the Senior Director of CX Strategy and Operations at Wonders, you will be responsible for shaping and executing the service strategy. You will lead a high-performing team and collaborate cross-functionally to ensure exceptional service delivery to clients. Responsibilities include operational strategy, product development, operational leadership, budget and financial management, and team management.
Voice Platform-Quality Control Specialist responsible for implementing and maintaining quality control processes and feedback systems to ensure the overall quality of products and services. Duties include monitoring processes, conducting audits, analyzing data, and training agents on quality standards. Qualifications include a Bachelor's Degree in STEM, experience in Quality Control/ Quality Assurance, attention to detail, and analytical skills.
Lead and scale the customer support function at Wonders, oversee a team of 10-15 support specialists, provide feedback and coaching, ensure SLA adherence and high customer satisfaction, create a productive work environment, collaborate cross-functionally, identify service improvement areas.
